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FREQUENTLY ASKED QUESTIONS
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We share some of the most frequent inquiries we receive from our clients.
If you wish to know more, please do not hesitate to send us your questions.
Why are KUAL custom moulds a highly profitable investment?
Because our moulds are constructed from high-quality materials, ensuring superior durability and resistance. Furthermore, their design adapts to your production system, simplifying manual labor for operators and streamlining deep cleaning, thereby extending their service life even further.
During the production process, our moulds facilitate the handling and demoulding of cheeses, enabling you to manufacture more units in less time.
Our objective is to enhance the quality and productivity of all dairies that recognize technology as the perfect ally for exceeding quality standards. Therefore, we offer our moulds at a highly competitive value, allowing your dairy to also increase productivity and achieve perfectly formed cheeses, thus boosting profitability.
What types of dairies do you work with?
We offer our moulds to all types of dairies, both national and international. In all cases, orders can be managed online or in person, with plant visits available for prototype testing. Our designs adapt to various quantity requirements and production systems, satisfying the needs of both small-scale producers and large automated facilities.
Can I request a mould not featured in the catalog?
Absolutely. We design and manufacture your 100% customized mould based on the size, shape, and construction system you require to produce more in less time. Visit the "Work Process" section for further details.
Is there a minimum quantity for ordering custom moulds?
No, there is no established minimum quantity for custom mould design. In each instance, we evaluate factors such as the specific needs and capabilities of each client to provide the most suitable proposal.
Do you ship moulds outside of Argentina?
Yes, absolutely! We have over XX clients worldwide who receive our moulds in perfect condition and according to pre-established parameters.
To ensure this, we carefully package shipments, protecting them against impacts and loss. Additionally, we engage reliable courier services and provide real-time shipment tracking from our factory to your facility.
What does Kual offer Kual terms of advice and after-sales service?
Continuous and personalized consultation is a fundamental part of our value proposition, as we believe that accurate and reliable information is essential when investing in your business.
Before commencing the design of your mould, we provide clear answers and offer technical advice on your best options regarding materials, construction systems, sizes, and other factors, enabling you to make an informed decision.
Once your mould is ready, if necessary, our after-sales service will assist you in implementing it into your production line, maintaining open communication channels to promptly address your inquiries.
Should you encounter any issues with your product for any reason, our agents will address your situation to determine the causes and, if originating from the design or manufacturing, we will gladly provide an immediate solution.